Frequently Asked Questions

This will depend on a number of factors including the size of the office, number of employees and the type of business you operate. Most reputable cleaning companies will help tailor a cleaning package to meet your requirements outlining recommeded freqency, duration and type of cleaning duties carried out at each visit. If you have +10 employees or your business is open to the public then areas such as reception, bathrooms and kitchens and rubbish removal generally need daily attention

Gone are the days when only harsh chemical products were used to clean and sterilise commercial environments. Most professional cleaning companies today utilise hazardous cleaning products. The scale at which biodegradable and environmentally friendly products are used will vary from company to company. If you or any of your employees have specific health or ethical concerns, discuss this with your cleaner in advance.

In most instances, the cleaning company will bring their own supplies – cleaning solvents, brooms, mops, buckets, vacuums. At an extra cost, some companies will also supply janitorial supplies such as toilet paper, hand soap, kitchen towel, dish washing detergent and rubbish bin liners.

No. Most cleaning companies have flexible cleaning hours to fit in with their clients requirements. Most cleaning companies work after hours, at night, early morning and on the weekends.

What ever you do, don’t leave your office in the hands of inexperienced cleaners. Cleaning staff should be professionally trained on safe methods of cleaning and quality service. Ask for details of the quality control measures in place to ensure you get the job done to your satisfaction.

This is up to you but as most office cleaning takes place out of regular business hours it is the most convenient option. Ask the cleaning company about their key security policy. You want to ensure your key is kept safe and your privacy protected. Some questions to ask: Where are the keys kept? How many people have access to them? Are they tagged to prevent duplication? Do they keep address list separate from the key?

If you are dealing with a reputable cleaning company, then you should feel comfortable handing over your security code. Some security systems enable you to use a separate code which you only use for the cleaning service. If you are worried about privacy issues, then consider installing a video surveillance system such as CCTV